COVID-19 and Useful resources

23rd April 2020

At the Patient and Client Council we are dedicated to ensuring that we are providing you with the most up-to date and accurate information.
We ensure all our information comes from credible sources including the Department of Health, the Public Health Agency, RQIA and the Health and Social Care Board.

We know that this is an uncertain time for everyone, and we want to help you to navigate your health and social care – helping to find the answers you need, and listening to concerns you may have.  We are available Monday – Friday 9am – 4pm to answer your concerns or queries and you can call us on 0800 917 0222. Or email us at

We have also compiled a list of trusted resources underneath, helping you to quickly find the information you require.

Latest News on COVID-19

The best place to find the latest and most up to date information is through the PHA here

Or on the Department of Health’s website here

Community Resources

For support in your local community a Freephone COVID-19 Community Helpline for all citizens is also available to provide access to advice, help and guidance via the following details:

Telephone: 0808 802 0020


Text: ACTION to 81025

Sign Language Services

Guidance from the PHA for households with possible the Covid-19 virus is now available in sign language. Links to the videos are below.

British Sign Language:

Irish Sign Language:

A free remote interpreting service for British Sign Language (BSL) and Irish Sign Language (ISL) users in Northern Ireland has been introduced to provide the Deaf community with access to:

NHS111 (Northern Ireland COVID-19 advice line) and all health and social care services during the COVID-19 pandemic.

This temporary service is provided by Interpreter Now and is funded by the Department of Health and the Department for Communities.

To contact NHS111, visit:

This part of the service is a Video Relay System that enables Deaf people to telephone NHS111 via a remote BSL or ISL interpreter.

How it works: The Deaf person contacts the interpreter via the Interpreter Now app, using their smartphone or tablet, or via the secure video link using a computer. Once they are connected, the interpreter telephones NHS111 on the Deaf person’s behalf.

To contact all other Health and Social Care services including your local GP, visit:

It can be used to contact:

Northern Ireland GPs and GP Out of Hours Services

Hospitals for inpatient or outpatient queries (including independent / private hospitals)

All health services – e.g. a dentist, optician, optometrist, community pharmacy, etc.

All social care services – e.g. a social work team, day centre, residential or nursing home (including independent / private care facilities commissioned by HSC), etc.

Ambulance services

The Northern Ireland COVID19 Community Helpline: 0808 802 0020

I have diabetes is there any support for me?

A Diabetes helpline and email support service has been launched in response to Coronavirus (COVID-19) by the Diabetes Network for NI. The helpline and email support facility will provide additional clinical support and advice.

People living with diabetes with concerns about COVID-19 can contact the service through the following:

Helpline Number: 028 9536 0600

Helpline Email:

7 days a week including bank holidays – 9am until 3pm for 12 weeks until the end of June in the first instance.


Safety Advice – Domestic abuse during Coronavirus

If you are in danger always contact PSNI ON 999. If you are in danger but can’t talk call 999 then dial 55 and the police will be alerted.
You can also contact the 24hr domestic and sexual abuse helpline (managed by NEXUS) on 0808 802 1414

Womens Aid have useful resources on their website here

COVID-19 Resources in more languages

Translations for the COVID-19 poster are available in 11 languages here
More translations will be added when they become available.

Other languages may be available upon request by contacting the PHA.

If you need information in a language that is not yet available here, you can use the Browsealoud facility on the PHA website.
This option can translate and/or read aloud over 90 other languages. The full list of languages available is here and instructions for how to use the Browsealoud option are available to download here.


Understanding Wandering Risks with Older Adults

6 in 10 people with dementia will wander at least once.

As a family caregiver, it can be challenging to recognize the signs of potential wandering, much less make preparations to prevent it.

The NCOA has created a guide, that aims to help caregivers understand and plan for wandering by discussing the following:

  • The physical (and emotional) dangers of wandering
  • How to recognize common warning signs & triggers
  • What caregivers can do to prepare ahead of time


Guide from the National Council on Aging (NCOA): Understanding Wandering Risks With Older Adults (