How we do our work

The PCC’s role with respect to health and social care services is to;

  • represent the interests of the public
  • promote the involvement of the public;
  • assist people making or intending to make a complaint through advocacy;
  • promote the advice and information by HSC bodies to the public about the design, commissioning and delivery of services;
  • undertake research into the best methods and practices for consulting and engaging the public.

The PCC operates an Advocacy Service to support the public through formal and informal processes in relation to issues/concerns they may have with Health and Social Care. Our advocacy and support begins with the first point of entry to the PCC, which can often involve the provision of advice and information to the public over the phone or via email.

Our focus is on seeking early resolution of issues. Where immediate or early resolution cannot be achieved, our advocacy and support carries through to individual and group advocacy casework as well as assistance through formal complaint processes.

We would encourage anyone who would like support with an issue or concern relating to a Health and Social Care services matter, to please contact the PCC on 0800 917 0222 or


Useful links:

To find out about our Membership SchemePlease Click Here

To learn more about our Advocacy Service and request Support – Please Click here


If you wish to make a Complaint, Compliment or Comment  about the Patient and Client Council please see the guidelines here.