PCC staff and Council pay tribute to inspirational Chief Executive Vivian McConvey

2nd December 2022

We would like to pay tribute to our Chief Executive Vivian McConvey who has announced that she will be retiring and stepping back from her role with effect from end of April 2023.

Vivian joined the Patient and Client Council in April 2019 and has successfully guided the organisation through a period of significant change and practice development. Today, with Vivian’s vision, the PCC seeks to ensure that Health and Social Care Service is actively shaped by the needs and experience of patients, clients, carers and communities, to enable them to live the best lives they can.

Under Vivian’s leadership the new PCC Statement of Strategic Intent, heralded the development of new models of practice in advocacy and engagement. PCC engagement platforms and citizen hubs have been established to ensure that patients have their say in ongoing health and social care issues.  We further engage with health and social care services to enable patients to communicate their perspective to decision makers through our PCC Membership Scheme. Through developing advocacy practice, Vivian has driven forward a new approach in which, relationship based, early resolution is at the forefront of addressing concerns and complaints, assisting the public to navigate the complexity of health and social care.

All of this will provide a sound, solid basis for a new Chief Executive to lead the PCC into the future.

Vivian has dedicated her career to representing the interests of society’s most vulnerable members. She qualified as a social worker in 1987 and has worked predominantly with vulnerable children and families. A recurring theme in her work has been promoting advocacy and engagement in decision-making through full and active participation from the individual to the strategic level, committed to change from the local to national level.

Stephen Mathews, Council Interim Chair, said “Vivian has been an inspirational leader in all roles throughout her career. PCC was most fortunate in her appointment in 2019, where she brought a renewed and determined focus on PCC’s role in keeping the citizen’s voice at the heart of health and social care. I know I can speak on behalf of Council members, past and present, in recording our thanks and that we are indebted to her, for her extraordinary service and leadership.”

Our best wishes and thanks to Vivian for her energy, commitment to the PCC as she journeys into the next phase of her life.