Complaints and Feedback

The PCC strives at all times to deliver high quality services in all aspects of its business and works to identify how improvements can be made on an on-going basis. The organisation recognises that sometimes things can go wrong and when this happens it is in everyone’s best interest to resolve concerns and complaints at the earliest possible stage. This Complaints Policy is therefore designed to encourage early and local resolution of complaints at the front line but also puts in place a system to investigate and resolve complaints where local resolution has not worked, for whatever reason.

Full Complaints Policy available here. A summary of the procedure for complaints is noted here.

Click here to view the PCC Your right to raise a concern (Whistleblowing) Framework & Model Policy