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⚠️We are experiencing issues with our helpline number. In the meantime; If you need to contact #TeamPCC;

📧    |    💻    |    ☎️  028 9536 3996 ( Please note calls to this number will be charged at local rate)

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FREEPHONE.: 0800 917 0222
FREEPHONE: 0800 917 0222

Who we are and what we do

The Patient and Client Council (PCC) was created on 1st April 2009 as part of the reform of Health and Social Care (HSC) in Northern Ireland.

The legislation which established the Patient and Client Council can be found at the following links:


With respect to health and social care services, the PCC:

  • represents the interests of the public;
  • promotes the involvement of the public;
  • assists people making or intending to make a complaint;
  • promotes the provision by HSC bodies of advice and information to the public about the design, commissioning and delivery of services;
  • undertakes research into the best methods and practices for consulting and engaging the public.


"Our vision is for a Health and Social Care Service, actively shaped by the needs and experience of patients, clients, carers and communities." - Meadhbha Monaghan, PCC Chief Executive 


"We are tasked with providing a powerful, independent voice for the public on health and social care issues across Northern Ireland" - Ruth Sutherland, PCC Chairperson


Watch the video below to learn more about our work  



How we work

We all use, need and value Health and Social Care services in Northern Ireland. However, we know the journey can sometimes be complicated, and you may have concerns about the care that you, or someone you care for, has received.

We are here to listen and to help.

We have a team of trained practitioners, who will help you to find a solution or raise your concerns appropriately.


Our focus is on developing and delivering our services under four broad pillars: PCC Connect, PCC Engage, PCC Support and PCC Impact


Find out how we can support you: PCC Support

Details on how to contact us: PCC Connect



Our leaflets

Who we are and what we do leaflet

This leaflet is available in alternative languages and an easy read format. To request please email 

PCC Poster A3

PCC Flyer A5

SSI 2022-25 Summary Document 

SSI 2022-25