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⚠️We are experiencing issues with our helpline number. In the meantime; If you need to contact #TeamPCC;

📧    |    💻    |    ☎️  028 9536 3996 ( Please note calls to this number will be charged at local rate)

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FREEPHONE.: 0800 917 0222
FREEPHONE: 0800 917 0222

Serious Adverse Incidents

Our Advocacy Service is here to support you through formal and informal processes in relation to issues you may have had with Health and Social Care. This can include support during a Serious Adverse Incident Review. 

A Serious Adverse Incident (SAI) is the formal term for when the provision or lack of treatment or care a person has received, has led to harm.  That harm may be unexpected or unexplained and may result in serious injury or death.  In these circumstances, it is important to ensure that learning is identified to determine what went wrong and ensure that changes are made.

The Patient and Client Council offer support to families involved in Serious Adverse Incident Reviews in our role as Independent Public Advocates. Our Team has valuable insight into the SAI process and experience providing advocacy on SAI cases across Northern Ireland.

The service is independent, confidential and free to use.  You may contact the service at any stage. 

Independent Public Advocates are responsible for supporting those impacted by Serious Adverse Incident Reviews by:

  • Understanding their needs and their interests.
  • Providing support to ensure that individuals, family members and loved ones can understand the purpose of processes and the processes being undertaken
  • Supporting individuals, family members and loved ones to be able to be fully involved in the process
  • Providing support to those individuals, family members and loved ones who want it
  • Engaging with other public bodies that are involved in the process, in support of individuals, family members and loved ones

You can contact us by:

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