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FREEPHONE.: 0800 917 0222

FREEPHONE: 0800 917 0222

Do you have a concern about the health, or social care, you or someone you care for has received?

The PCC can provide you with support and advice.

Freephone: 0800 917 0222
Monday to Friday 9am - 4pm
(Excluding Bank Holidays)

Alternatively fill in our Online Contact Form

We independently represent the interests of the Public in Health and Social Care.

About Us

Health and Social Care services can be complicated. If you, a family member or someone you care for has a concern or issue, we can support you, so your voice is heard.

PCC Support

Our vision is for a Health and Social Care Service actively shaped by the needs and experiences of patients, clients, carers and communities.

PCC Impact

Our Membership Scheme is FREE and keeps you up-to-date with our work.

Our service is independent, free and confidential.

If you have a concern about the health, or social care, you or someone you care for has received please get in touch.

Latest News

Thursday, 17 October 2024

PCC at NICON

Representatives from our engagement platforms, membership as well as staff and council members attended the Northern Ireland Confederation for Health and Social Care Conference (NICON24).

Monday, 07 October 2024

PCC celebrates success at National Awards

The Patient and Client Council (PCC) is celebrating the success of two of its members, Norma Sparkes and Danielle O’Neill, who have won the ‘Patient Contribution’ Award at the prestigious Patient Experience Network National Awards 2024 (PENNA24).

Monday, 07 October 2024

PCC Statement: Serious Adverse Incident Process - in the media 7 October 2024

The Patient and Client Council (PCC) acknowledge the issues raised by the Northern Ireland Public Services Ombudman (NIPSO) regarding the Serious Adverse Incident (SAI) process, in response to a Southern Health and Social Care Trust Complaint and others that have been received in recent years.

Wednesday, 02 October 2024

Embracing the public as assets – the need for a strategic approach to public participation

At the PCC we welcome the Northern Ireland Executive’s Draft Programme for Government 2024–2027 commitment to a partnership approach, which reflects a developing conversation across the public policy landscape. There is a growing recognition of the need to more effectively involve the public in policy development, public sector reform and in delivering effective and safe services.

Tuesday, 17 September 2024

Supporting World Patient Safety Day

We are celebrating the World Health Organisations’ (WHO) World Patient Safety Day, 17 September 2024, by highlighting the important role engagement and advocacy play in patient safety.

Tuesday, 27 August 2024

Health Minister visits Patient and Client Council

On Tuesday 20 August, Health Minister, Mike Nesbitt visited the Patient and Client Council (PCC).

Friday, 16 August 2024

Patient Experience Network National Awards

We are delighted to announce that two of our members; Danielle and Norma, have been shortlisted in the Patient Experience Network National Awards for their outstanding contribution to our Neurology Engagement Platform work.

Tuesday, 09 July 2024

Southern Health and Social Care Trust Urology Lookback Review Activity and Outcomes Report for Cohort 2

The Southern Trust Urology Lookback Review Activity and Outcomes Report for Cohort 2, follows the findings of the earlier phase (Cohort 1)

Wednesday, 03 July 2024

Next steps and future approach to the Neurology Deceased Patients Review

Health Minister, Mike Nesbitt has updated the NI Assembly on the next steps in the Neurology Deceased Patients Review.

The RQIA welcomed this and provided a statement also

Join our Membership Scheme

Being a member ensures you will be kept informed of our work and what’s going on within Health and Social Care.
Our Membership Scheme is free, you can be involved as little or as much as you like.

As a member, you’ll receive our regular UPDATES eNewsletter which will keep you up-to-date with our work and any involvement opportunities we think you may be interested in.

Who we are and what we do

The Patient and Client Council (PCC) was created on 1st April 2009 as part of the reform of Health and Social Care in Northern Ireland.

We act as a powerful, independent voice for patients, clients, carers and communities.

PCC Support

We can support you with:

Raising an issue or concern
HSC Formal and Informal Complaints Process
Serious Adverse Incidents
Submissions to the Northern Ireland Public Services Ombudsman

Feedback

"Working with the PCC could not have been a more positive experience" - Department of Health Representative regarding engagement work on a Public Consultation

Read more of the feedback we have received.

PCC Engage

View current engagement opportunities and information about our themed Engagement Platforms.

We work alongside the public to connect them with representatives across health and social care and voluntary and community sectors.