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We use cookies on our website to make it clear, useful and reliable. In order to achieve this and to provide certain personalised features we store a small amount of data about you. Find our more here. By navigating from the front page to other sections of our website, you are consenting to information being stored.

⚠️We are experiencing issues with our helpline number. In the meantime; If you need to contact #TeamPCC;

📧 info@pcc-ni.net    |    💻 https://pcc-ni.net/contact-us/    |    ☎️  028 9536 3996 ( Please note calls to this number will be charged at local rate)

We apologise for this inconvenience

BSL / ISL
PCC
PCC
FREEPHONE.: 0800 917 0222
FREEPHONE: 0800 917 0222

Accessibility Statement

We are committed to making our website accessible, in accordance with national legislation transposing Directive (EU) 2016/2102 of the European Parliament and of the Council and in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the PCC website. (www.pcc-ni.net)

We want as many people as possible to be able to use this website and have a number of accessibility features which may make it easier for you to use our website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

Signed videos (BSL and ISL)

Click here to watch a signed video about the Patient and Client Council, and our services, in British Sign Language or Irish Sign Language.

 

Reachdeck Toolbar

Need help reading our website? No problem!

We’ve added the ReachDeck Toolbar to our site. If you struggle with reading, have a visual impairment, or prefer to read in your own language, the ReachDeck Toolbar can help.

Try it out for yourself...

Click on the orange ‘speak’ button that you can see in the top right corner of our website.This will launch the ReachDeck Toolbar. You’ll see it dock to the top of your screen. Now click on the first ‘pointed finger’ icon on that toolbar and hover your mouse pointer over any text on our site to hear it read out loud.

 

How does the ReachDeck Toolbar help?

The ReachDeck Toolbar will help you to read and translate the content on our website. Its features include:

  • Text-to-speech: click on or select any text to hear it read aloud
  • Translation: translate content into over 100 languages
  • Text magnification: enlarge text and hear it read out loud
  • MP3 generation: convert selected text into an MP3 audio file
  • Screen mask: reduce glare with a tinted mask
  • Web page simplifier: remove clutter from the screen. Display only the main text
  • Picture dictionary: displays pictures related to text selected on the page

 

Need support?  Texthelp has you covered.

Head over to Texthelp’s dedicated Support Site to find lots of useful articles on ReachDeck.

 

Feedback

We want to know what you think about our website and would welcome your feedback.

If you experience any difficulties using our website, or wish to request information in a different format, please fill in the Online Form or call us on 0800 917 0222.  

Please note that we are not responsible for the accessibility of services provided by third parties.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).