Case Studies and Feedback

"Can I take this opportunity to thank you for all your exceptional support throughout what has been such a challenging experience for me, and I am hopeful that my circumstances will improve in the not-too-distant future" - Individual who used PCC Support Service

"Without your support, advice, knowledge, courtesy, sympathy, kindness and encouragement I couldn't have taken this matter to an acceptable conclusion." - Individual who used PCC Support Service regarding; Husband had passed away from Cancer, where a DNR (Do not resuscitate) order had been placed without consultation. 

"I contacted the PCC after being severely traumatised by unacceptable behaviour by Medical Staff. The PCC listened patiently and acknowledged how difficult it was for me to speak about it. I didn't want anyone else to experience what I had gone through but I felt bad raising a concern about NHS Staff. Follow up calls from the PCC helped me to realise that raising my concern was positive feedback for the NHS."- Individual who used PCC Support Service regarding a SAI (Serious Adverse Incident)  

"You were the missing piece in the jigsaw puzzle. You listened. I needed someone outside my family, someone who understands how the HSC operates to listen and you did that. You then took my pain and you were able to voice it out in written word" - Individual who used PCC Support Service

"I spoke with the PCC about our concerns and they were extremely helpful. I was comfortable discussing the issues that were raised in a complaint to the Trust." - Individual who used PCC Support Service

"The issue I had contacted the PCC about was dealt with very promptly and professionally. The PCC were very helpful and easy to talk to. I felt reassured that I had been properly listened to and taken seriously. I was very happy with my experience of your [PCC] service." - Individual who used PCC Support Service

"I think the platform itself is a really good idea, and the PCC are to be commended on how they have managed it to this point." - Adult Protection Engagement Platform member

"Thank you for your involvement in this work. On reflection back to November 2016, I can't believe we have come this far with the hope of making changes for the better and legislation to ensure they are carried through." - Adult Protection Engagement Platform member

"The [Nursing] homes would have been closed a lot longer if it wasn't for this group." - Care of Older People Engagement Platform member

"The Visiting Pathway wouldn't have worked, if it wasn't for this Group" - Care of Older People Engagement Platform member

"It's good we are listened to by people like the Department of Health and Service User Consultants and it's good to see this collaboration." - Mental Health Engagement Platform Member